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Update: Public transport service changes in response to Covid-19 crisis – from Monday 1 June 2020

In order to fulfil social distancing requirements, buses are currently operating at a reduced capacity. In response to an expected increase in patronage, particularly during the day, operators will be increasing the frequency of some of their services and reinstating some of the services lost since the lockdown began. These changes will continue to allow key workers and those making essential journeys to travel, allowing social distancing to take place.

South Yorkshire Passenger Transport Executive (SYPTE) will continue working closely with operators to review loading figures and ticket transactions, where possible, and address any overcrowding issues.

Up to date information about public transport services in South Yorkshire will be available at www.travelsouthyorkshire.com/servicechanges ahead of any changes taking place.
Plans are being introduced to help people to cycle and walk, where possible, instead of using public transport, such as making additional road space available for cyclists and pedestrians in some parts of the Region.
Payment methods

For the safety of both customers and staff, all operators are encouraging passengers to use contactless payment methods to purchase any tickets where available. This includes smart cards, mobile m-tickets and contactless bank cards.

Senior ENCTS Pass holders

The 9.30am restrictions for free travel for Senior English National Concessionary Travel Scheme (ENCTS) pass holders will be reinstated from 8 June. As lockdown restrictions are gradually eased and more people are being encouraged to return to work, the number of passengers using the public transport network will increase, particularly at peak commuting times. At the same time the introduction of social distancing measures across the network has significantly reduced the capacity on buses, trams and trains.

SYPTE is asking everyone to only use public transport if they have no alternative, so those who rely on it to make essential journeys can travel safely. We are asking customers to avoid peak times, if possible. As services become busier the risk to those who may be more vulnerable to COVID-19 is greater. To keep passengers safe and to protect the limited capacity on the network, the 9.30am restrictions for free travel for Senior ENCTS pass holders will be reintroduced.

NHS staff buses
It is expected that NHS staff will be communicated the details of staff buses directly through internal hospital channels.

Supertram
Supertram services will be reviewed once details of the proposed ongoing funding support for light rail, announced by Government on 23 May 2020, are known.

How can you help?
Passengers are being urged to check before they travel, so it would be appreciated if you could please help by advising those who still need to travel by public transport to plan their journey ahead using the up to date timetables on the operators’ websites or via www.travelsouthyorkshire.com/servicechanges.

How is this being communicated to customers?
Operators are keeping customers up to date via their websites and social media channels.

In these unprecedented times we want to keep our customers updated on any changes to public transport to ensure key workers can travel to and from work. The following channels are updated regularly:

Details regarding how and where public transport services are operating in South Yorkshire can be found at https://www.travelsouthyorkshire.com/servicechanges/ and customers can follow us on twitter at https://twitter.com/TSYalerts.

The latest information about what South Yorkshire Passenger Transport Executive and Operators are doing to keep customers and staff safe can be found at https://www.travelsouthyorkshire.com/coronavirus/

The latest travel disruption information can be found at https://www.travelsouthyorkshire.com/disruptions

Our Traveline team will also be extending their opening hours from Monday 1 June. On weekdays, the call centre will be open between 7am and 6pm. On weekends, it will be open between 8am and 6pm on 01709 515151 to answer customer queries.

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